Ooma logo

No contractsLocal 911 from anywhereMonitoring for $14.99/ mo.

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The bottom line: Ooma’s all about security–not frills

Ooma delivers single-minded home security solutions for DIYers looking to keep an eye on their budget.

You get solid wireless home security that’s focused on the basics–intrusion deterrence and detection.

Ooma’s not trying to be a smart home wunderkind, which is kind of refreshing. If you’re looking for a straightforward home security system that stands on its own and won’t break the bank, give Ooma a look.

Pros

No contractsAffordableSelf or pro monitoring Local 911 support for anywhere

Cons

Monitoring limited to 42 statesNo real smart home featuresNo security cameras

How we reviewed Ooma Security

We first learned about Ooma at Ce in 2019. I got a personalized tour and demo of the Ooma security system in its first iteration.

From there, we continued tabs on this up-and-comer and met up with Ooma again at Ce 2020. Once again, I got a full tour and demo that ended in a bombardment of questions( from me ).

In addition to our time talking to Ooma and playing around with the system’s ingredients, we’ve done extensive research that includes customer and expert reviews.

We also lined up Ooma against all the other home security brands we examine. We wanted to see how it stands up in the areas we think matter most when it comes to picking a security system to protect your home, such as the following 😛 TAGEND

Price Contracts Equipment Mobile app Monitoring Customer services User evaluation

Learn more about how we rate and review in our full methodology.

Get to know Ooma Security

Monitoring schemes and costsOoma smart security equipmentSmart homeCustomer serviceOoma vs. the competitionFinal word

Ooma Smart Security Starter Pack

Monitoring schemes and prices

Ooma is one of the few security brands that give you a true self-monitoring option.

Other DIY brands, like SimpliSafe, give the impression that you could monitor your system on your own but don’t give you free access to the mobile app.

Without the mobile app, self-monitoring isn’t really possible. All you get is an alarm system that you’ll hear if you’re home when someone tries to break in.

Here’s a look at what Ooma offers and what you get in each monitoring plan.

Compare Ooma monitoring plans

Monthly fees

24/7 monitoring

Mobile app access

Phone, email, text alerts

Remote siren

Remote 911

Learn more

Monitor Plan

Secure Plan

Pro Secure Plan

Free

$5.99

$14.99

NoX

NoX

Yes

Yes

Yes

Yes

NoX

Yes

Yes

Yes

Yes

Yes

NoX

Yes

Yes

View Packages

View Packages

View Packages

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Info current as of 12/ 02/2020. Offers and availability may vary by location and are subject to change.

Self-monitoring with Ooma

As soon as you set up your Ooma smart security system, you’re ready to go. Without spending another cent, you can check in on your system and get instant alertings use the Ooma home security app.

And Ooma’s robust self-monitoring is a good thing, because if you live in one of these eight countries, you can’t get professional monitoring with Ooma 😛 TAGEND

Alabama Arkansas Florida Maryland Montana Rhode Island Tennessee Virginia

You’re also out of luck if you’re in the District of Columbia.

You can also trigger your siren remotely through the app if you get an instant alert that something’s been tampered with.

That’s something most other self-monitored DIY home security systems don’t include. We like this option because it gives you a proactive burglar discouraging that you can use whether you’re across the street at volume( wine) club or across the country visiting Grandma.

No contracts or penalties

Ooma lets you move from plan to plan whenever you want, and there are no penalties to switch things up.

If you’re comfy monitoring your security system on your own most of the time, you can enjoy all the benefits of the free Monitor Plan.

But if you need to go out of town for a while, you can activate the Pro Secure Plan. You’ll be able to focus on your out-of-town work( or fun) without extra worry about the security of your home.

Once things are back to normal, you can cancel professional monitoring with no conceal costs or expiration penalties.

What’s the point of the Secure Plan?

It’s hard to tell why you’d want to pay $ 5.99 a month without getting 24/7 professional monitoring.

We feel you.

There are two things we really like about the Secure Plan 😛 TAGEND

Phone, text, and email alerts Remote 911 service

Phone, text, and email alarms

With the free Monitor Plan, you only get alerts in the Ooma home security app.

If you’re like me, I’m rarely in the majority of my apps–and I’ll never remember to check one , no matter how important it is. I need a call, text, or email to get my immediate attention.

With the Secure Plan, you get phone, text, and email notifications in addition to mobile app alarms. This adds extra insurance that if something goes down at home, you’ll actually get the message.

Pro Tip:

You can configure the specifies within your app to always send you notifications. This is one behavior it might get your attention even if you’re deep engrossed in your work, a volume, or a nap.

Remote 911

This is the first thing that really got my attention when I first talked to Ooma.

Remote 911 is a feature that makes sure that no matter where you are when you get an alert, your local( home) 911 dispatch will be called.

It musics confusing, but let’s try to break it down.

Say you’re in Las Vegas when someone tries to break into your home. You get an alert from your security system’s app. You call 911 from your cell phone. Because you’re in Las Vegas, your bellow goes to the nearest 911 operator. That operator will be ready to send to be used to your locating in Las Vegas–not to your home in, say, Florida.

With Ooma, your account is always tied to your home address and your area’s 911 dispatch–no matter where you’re physically calling from.

The bottom line is that when something’s going on at home, you crave help sent to your house–not your physical location.

Ooma got a headstart on this type of emergency services call support because the company started out as a telecoms and phone company.

They solved this trouble at the same time that other security brands and 911 bellow centers were still struggling with it.

It’s such a big deal that some states have drawn up legislation to help address the issue. But if you decide to go with Ooma for your home security, you don’t need to worry about this at all.

Ooma smart security equipment

Even though Ooma calls its security smart, you’re not really getting much in accordance with the rules of home automation smarts from this security system.

Ooma’s security system equipment is minimal, simple, and coverings the basics.

And one big miss is the absence of any security cameras.

Compare Ooma equipment packages

Package price

Ooma Telo base station

Motion sensor

Door/ window sensor

Water sensor

Ooma Siren

Keypad

Smoke detector

Garage door sensor

Learn more

Ooma Smart Security Starter Pack

Ooma Smart Security Starter Pack with sea sensor

Ooma Smart Security 12 -piece bundle

Ooma Smart Security Starter Pack

Ooma Smart Security Starter Pack with water sensor

Ooma Smart Security 12-piece bundle

$149.99

$179.99

Coming soon

Yes

Yes

Yes

1

1

1

2

2

6

NoX

1

1

NoX

NoX

1

NoX

NoX

1

NoX

NoX

1

Add-on

Add-on

Add-on

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View Packages

View Packages

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Info current as of 12/ 02/2020. Offers and accessibility may vary by location and are subject to change.

What’s special about Ooma smart security equipment?

It’s easy to feel like if you’ve seen one entrance sensor, you’ve seen’ em all.

And there’s a lot of validity in that. I know because I’ve seen dozens of them.

At first seem, there’s not anything new going on with Ooma’s equipment. But what I like is how small-scale and streamlined it is.( Those rounded corners only induce me feel good .)

To be honest, the majority of members of Ooma’s equipment is typical–but there’s one big standout. The Ooma Telo base station is what builds Ooma unique.

Because of Ooma’s phone company roots, the Ooma Telo base station is also a phone line. And it comes with free service when purchasing an Ooma smart security system.

You may not need a VoIP( Voice over Internet Protocol) line, but it’s there for you if you crave it. This technology gives you free residential VoIP calls to anyone in the country. And Ooma didn’t merely start thinking about security–all calls are encrypted.

The Ooma Telo base station is also what lets you have the Remote 911 feature we like so much.

What you get into the Ooma home security app

Every Ooma security system comes with access to the mobile app. This is why self-monitoring actually works with Ooma.

Here’s what you can do for free in the Ooma Smart Security app 😛 TAGEND

Check the status of your security system Change the status of your system( Home, Away, Night, Vacation modes) Call local 911 from anywhere Get instant alerts whenever a sensor is triggered Activate your siren Specify geofences for different sensors Review daily timeline of event Build calls and get voicemails

Smart home features

There’s not a lot to talk about here. All of Ooma’s smart home compatibility comes thanks to the Ooma Telo base station.

At this degree, there’s not any real integration with the security system ingredients. But there’s limited access to some features through the base station.

Ooma smart home compatibility

Smart home featureCompatible productsVoice controlAmazon Alexa, Google AssistantSmart lightsPhilips Hue, LIFXSmart plugsBelkin WeMo

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Ooma customer services

We haven’t had any personal experience with Ooma’s customer service, but all of the interactions we’ve had with the company have been very friendly and helpful.

To find out what customers think about Ooma smart home security, we looked at the company’s ratings 😛 TAGEND

BBB rating: A +, accredited Trustpilot rating: 1.5 superstars out of 5( bad) Ooma Smart Security app, iOS: 4.7 superstars out of 5 Ooma Smart Security app, Android: 4.7 superstars out of 5

Customer service ratings as of 12/ 02/2020.

Ooma customer service accessibility

You can contact Ooma applying email, live converse, or the phone. The corporation also has a moderately robust online support center that you can access 24/7.

Customer service hours are as follows 😛 TAGEND

Monday-Friday, 5:00 a.m. until 5:00 p.m.( PT) Saturday and Sunday, 8: 00 a.m. until 5:00 p.m.( PT)

There aren’t any hours posted for live chat, but we assume it’s available the same time as phone support.

Call Ooma: 1-877-629-1284 Email Ooma: customeradvocate @ooma. com

Ooma vs. the competition

Ooma may be the new kid on the block, but they are also hold their own with other top home security brands.

Lowest monthly monitoring

Starter equipment price

Installation

Mobile app access included

Learn more

Read review

Reader favorite

High-end DIY pick

Pro monitoring pick

Luxury smart home pick

Ooma

SimpliSafe

Frontpoint

ADT

Vivint

Ooma logo

$14.99

$14.99

$44.99

$27.99

$29.99

$149.99

$229.00

$0.00 -$ 99.00*

$0.00+

$599.00

DIY

DIY

DIY

Pro

Pro

Yes

NoX

Yes

NoX

Yes

View Packages

View Packages

View Packages

View Packages

View Packages

Read Review

Read Review

Read Review

Read Review

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Info current as of 12/ 02/2020. Offers and availability may vary by location and are subject to change. *$0 due up-front with customer financing.+ With $99 installing charge and new monitoring agreement. Early termination fee utilizes. See full disclaimer .

Final word

Ooma delivers simple home security that’s, well, all about security.

If you’re looking for a smart home on top of a security system, this isn’t going to be the right choice for you. You’re likewise out of luck if video surveillance is on your home security wish list.

But if what matters to you is affordable home security that gives people the option to monitor it yourself or call in the pros when it is required to, Ooma fits the bill.

We especially like the Remote 911 feature and the free Ooma Smart Security app that comes with every Ooma security system.

FAQ

What is Ooma?

Ooma was founded in 2004 as a telecommunications company. Its main focus was telephone and VoIP services.

In 2017, Ooma acquired Butterfleye, a security camera startup. That was Ooma’s initial launch into the home security realm.

Today Ooma gives phone and security services for business and residential customers.

What happened to the Ooma Smart Cam and the Ooma Butterfleye camera?

After dipping its toe in the smart-alecky security camera market, Ooma decided to focus on the basics.

The company announced that it was discontinuing the Ooma Smart Cam and Ooma Butterfleye cameras in late 2019.

People who already own Ooma security cameras should still be able to get support for their existing equipment.

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